{"id":12853,"date":"2008-08-23T21:18:37","date_gmt":"2008-08-23T21:18:37","guid":{"rendered":"http:\/\/blogs.adobe.com\/jnackdev\/2008\/08\/dear-adobe.html"},"modified":"2008-08-23T21:18:37","modified_gmt":"2008-08-23T21:18:37","slug":"dear_adobe","status":"publish","type":"post","link":"http:\/\/jnack.com\/blog\/2008\/08\/23\/dear_adobe\/","title":{"rendered":"&quot;Dear Adobe&#8230;&quot;"},"content":{"rendered":"<p class=\"style1\" style=\"margin-bottom: 0\"><a href=\"http:\/\/www.dearadobe.com\/\">Dear Adobe<\/a> is a site devoted to rants &amp; raves (but mostly rants) directed at the Big Red A.&#160; You can &quot;Submit Your Gripe&quot; and vote others&#8217; contributions up or down.&#160; Although much of this stuff is hard to hear (in part because some of it echoes what&#8217;s said privately at Adobe), the site is a valuable exercise.&#160; It has driven lots of conversation here: I count 30+ emails from yesterday alone, and that was just among Photoshop team members.&#160; We&#8217;re listening, and in response to a request from Adobe VP Dave Story, site creator Erik Frick quickly created a <a href=\"http:\/\/www.dearadobe.com\/top_rated.php\">Top 25 list<\/a> (thanks, Erik). <\/p>\n<p class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<p class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">Some thoughts, in no meaningful order: <\/p>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>About the CS3 installers and updater: We know. Painfully. We could blame it on trying to mash together Macromedia &amp; Adobe in one rev while moving to Mac Intel and Vista simultaneously, but at the end of the day things never should have happened as they did.&#160; That&#8217;s as much as I personally can say about it. <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>Just because it would be unprofessional of me or others to rant about this or that aspect of the company in public, don&#8217;t for a second think it&#8217;s not happening behind closed doors.&#160; As I remind my teammates, &quot;<span style=\"font-style: italic\">I swear because I care<\/span>&quot;&#8211;and I care a lot, at high volume.&#160; It is, to borrow a phrase, &quot;an up-at-dawn, pride-swallowing siege that I will <em>never<\/em> fully tell you about.&quot; <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>Similarly, it may look like all we do it ladle on more features (more coats of paint on a creaking house).&#160; What&#8217;s not apparent is that we&#8211;Photoshop at least&#8211;are devoting a large chunk of our resources to architectural work that will yield greater speed, stability, and extensibility.&#160; I&#8217;ll share some more specifics on that soon. <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>Russell Williams wrote, &quot;Of course the top engineering item, &#8216;Stop creating new features and make<br \/>\nyour software fast, stable and straightforward,&#8217; really means &#8216;stop creating<br \/>\nnew features except for the ones that really help <em>me<\/em>.&#8217;&quot; Everyone likes to complain about &quot;bloat&quot; while asking for just one or two &quot;wafer-thin&quot; features.&#160; Apps will inexorably grow more powerful, and it&#8217;s extraordinarily difficult to remove features, but <a href=\"http:\/\/blogs.adobe.com\/jnack\/2008\/07\/photoshopnext_ui.html\">we <em>are<\/em> taking real steps<\/a> to make things better. <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>Re: &quot;Consistent interfaces. Sweat the details. Designers notice how much you fake this crap.&quot;&#160; That&#8217;s nice.&#160; Have you noticed how much more aligned things became in CS3, and how much further that&#8217;s been taken in the <a href=\"http:\/\/blogs.adobe.com\/jnack\/2008\/06\/future_photoshop_ui.html\">CS4 betas now revealed<\/a>?&#160; We&#8217;re actively making things more consistent, and that will necessarily entail change, pain, and thus bitching.&#160; So it goes. <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>Re: &quot;Please allow cross-platform upgrades! Thanks to you, I can&#8217;t switch from PC to Mac :-(&quot;&#160; <a href=\"http:\/\/blogs.adobe.com\/jnack\/2007\/05\/cs3_switching_p.html\">Sure you can<\/a>.&#160; (How is word not getting out about this?) <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li>I&#8217;m told that the requirement to close your browser during CS3 installation is related to a desire not to overwrite a color settings file that could be in use by Firefox.&#160; I agree that it sucks, but at least you know the rationale. <\/li>\n<\/ul>\n<p style=\"margin-top: 0;margin-bottom: 0\">&#160;<\/p>\n<ul class=\"style1\" style=\"margin-top: 0;margin-bottom: 0\">\n<li> In response to <em>&quot;You f___ing f___ers should be in jail just for calling that software,<\/em>&quot; Caleb Belohlavek wrote, &quot;Anyone who uses the f-bomb as an adjective <em>and<\/em> an noun together is tops in my book.&quot;&#160; He also celebr<span class=\"style1\">ated, &quot;<em>God help me, your the MILF of the software world. And I love you for it.&quot;<\/em>&#160; (I would have thought that some of our apps are GGILFs by now&#8230;)<\/span><span style=\"font-size:15px\"> <\/span><\/li>\n<\/ul>\n<p>[Via Joe Lencioni &amp; others]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Adobe is a site devoted to rants &amp; raves (but mostly rants) directed at the Big Red A.&#160; You can &quot;Submit Your Gripe&quot; and vote others&#8217; contributions up or down.&#160; Although much of this stuff is hard to hear (in part because some of it echoes what&#8217;s said privately at Adobe), the site is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/12853"}],"collection":[{"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/comments?post=12853"}],"version-history":[{"count":0,"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/12853\/revisions"}],"wp:attachment":[{"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/media?parent=12853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/categories?post=12853"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/tags?post=12853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}