{"id":11318,"date":"2006-12-19T11:50:06","date_gmt":"2006-12-19T11:50:06","guid":{"rendered":"http:\/\/blogs.adobe.com\/jnackdev\/2006\/12\/photoshop-cs3-serial-number-update.html"},"modified":"2006-12-19T11:50:06","modified_gmt":"2006-12-19T11:50:06","slug":"photoshop_cs3_serial_number_update","status":"publish","type":"post","link":"https:\/\/jnack.com\/blog\/2006\/12\/19\/photoshop_cs3_serial_number_update\/","title":{"rendered":"Photoshop CS3 serial number update"},"content":{"rendered":"<p><b><i>[Update June 2, 2007: If you&#8217;re here because you&#8217;re trying to rip me off by somehow stealing Photoshop (via serial number, keygen, crack, etc.), <u>you&#8217;re a thieving putz<\/u>, and you&#8217;ll get no satisfaction here.  May someone steal your hard work as you try to steal ours.  Adios.  &#8211;J.]<\/i><\/b><\/p>\n<p>We continue to receive inquiries about Photoshop CS3 beta serial numbers.&#160; There are a number of issues here: <\/p>\n<ol>\n<li>On Friday we discovered that a small percentage of the more than 3,000 product combinations that include Photoshop weren&#8217;t in the authentication list.&#160; Unfortunately this bit quite a few people trying to obtain CS3 serials.  We fixed that issue on Friday afternoon.<\/li>\n<li>Licensing customers have been in bit of a bind: even though they&#8217;re authorized to use a CS2 serial on multiple machines, the beta site is configured to issue serials that can be activated on only two machines.&#160; If you&#8217;re a licensing customer, please send mail to <a href=\"mailto:photoshopcs3beta@adobe.com\">photoshopcs3beta@adobe.com<\/a> so that we can follow up with you (see details below).<\/li>\n<li>Some people are typing in the 20-digit serial number that&#8217;s visible in the CS2 About box. That makes total sense, except that the serial number is actually 24 digits long!&#160; That is, you need to get your serial number from your product materials (<a href=\"https:\/\/www.adobe.com\/go\/pscs3beta_findserialnumber\">tips here<\/a>). Again, we&#8217;re working to make this clear on the <a href=\"http:\/\/www.adobe.com\/go\/photoshopcs3beta_serialnumber\">serial number acquisition page<\/a>.<\/li>\n<li>A lot of people aren&#8217;t reading the instructions on the Labs site.&#160; Many are typing their CS2 numbers into CS3, then complaining that it doesn&#8217;t work.&#160; We&#8217;re working to make the instructions harder to miss. <\/li>\n<\/ol>\n<p>If you&#8217;re still having problems with serial numbers and CS3, please send mail to  <a href=\"mailto:photoshopcs3beta@adobe.com\">photoshopcs3beta@adobe.com.<\/a>  <strong>Important<\/strong>: in order to handle the process efficiently, your email needs to contain the following info (I suggest copy\/paste):<\/p>\n<p><\/p>\n<ul>\n<ul>\n<li><strong>Email address in the subject line<\/strong> (a weird eRoom quirk, but without it we can&#8217;t reach you) <\/li>\n<li>First and last name: <\/li>\n<li>Issue statement: <\/li>\n<li>CS2 serial number (24-digits long): <\/li>\n<li>CS3 serial number (if applicable):<\/li>\n<li>Are you a CS2 single or volume license customer? (Y or N): <\/li>\n<li>If volume license, approximately how many CS2 licenses do you own?: \n<\/li>\n<li>Daytime phone number with area code:  <\/li>\n<li>Daytime e-mail address:<\/li>\n<\/ul>\n<\/ul>\n<p>Customer service says they&#8217;ll turn things around in 48-72 hours.&#160; (There&#8217;s no need to call them, as phone support is not available for the beta.) <\/p>\n<p>I know that it&#8217;s frustrating to hit any delays, and we greatly appreciate your patience.&#160; We&#8217;re just four days into a huge, never-been-done-here effort, but we&#8217;re making good progress.<\/p>\n<p>Thanks,<br \/>\nJ.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[Update June 2, 2007: If you&#8217;re here because you&#8217;re trying to rip me off by somehow stealing Photoshop (via serial number, keygen, crack, etc.), you&#8217;re a thieving putz, and you&#8217;ll get no satisfaction here. May someone steal your hard work as you try to steal ours. Adios. &#8211;J.] We continue to receive inquiries about Photoshop [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[41],"tags":[],"_links":{"self":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/11318"}],"collection":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/comments?post=11318"}],"version-history":[{"count":0,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/11318\/revisions"}],"wp:attachment":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/media?parent=11318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/categories?post=11318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/tags?post=11318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}