{"id":12337,"date":"2007-05-04T14:36:11","date_gmt":"2007-05-04T14:36:11","guid":{"rendered":"http:\/\/blogs.adobe.com\/jnackdev\/2007\/05\/cs3-switching-platforms-free-upgrades.html"},"modified":"2007-05-04T14:36:11","modified_gmt":"2007-05-04T14:36:11","slug":"cs3_switching_platforms_free_upgrades","status":"publish","type":"post","link":"https:\/\/jnack.com\/blog\/2007\/05\/04\/cs3_switching_platforms_free_upgrades\/","title":{"rendered":"CS3: Switching platforms, free upgrades"},"content":{"rendered":"<p><strong>Q. Can I switch my product from Windows to Mac or vice-versa?<br \/>\nA. Yes. <\/strong>Just call Adobe Customer Service (800-833-6687 in the US; 020 7365 0733 in the UK; more country-by-country numbers <a href=\"http:\/\/www.adobe.com\/support\/contact\/\">here<\/a>) for assistance. The process, as I understand it, involves signing an agreement stating that you&#8217;ve destroyed the product on one platform, and in return Adobe will send you the product for the other platform. &#160;According to the service folks, there may be a cost involved; verification of product is required; and restrictions apply. <br \/>\n&#160;<br \/>\n<strong>Q.<\/strong> <strong>Why are  Customer Service hold times so long?<\/strong><br \/>\n<strong>A.<\/strong> The CS3 launch is far and away the single biggest in Adobe&#8217;s history, and during the first week or so I heard many stories of long waits on hold. &#160;I&#8217;m not surprised that the phone lines were slammed, and although I&#8217;m not hearing the reports now, you may want to open a <a href=\"http:\/\/www.adobe.com\/go\/supportportal\/\">Web support case<\/a> instead of calling, or contact us during non-peak business hours. <\/p>\n<p><strong>Q. I purchased a CS2 product after CS3 was announced. &#160;Do I qualify for a free upgrade to CS3? <br \/>\nA. Yes.<\/strong> Again, call  Customer Service in your region  to discuss the details. Verification of CS2 product is required and restrictions apply.&#160; When in doubt, call; these folks are there help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q. Can I switch my product from Windows to Mac or vice-versa? A. Yes. Just call Adobe Customer Service (800-833-6687 in the US; 020 7365 0733 in the UK; more country-by-country numbers here) for assistance. The process, as I understand it, involves signing an agreement stating that you&#8217;ve destroyed the product on one platform, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/12337"}],"collection":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/comments?post=12337"}],"version-history":[{"count":0,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/12337\/revisions"}],"wp:attachment":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/media?parent=12337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/categories?post=12337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/tags?post=12337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}