{"id":12603,"date":"2007-12-28T11:53:41","date_gmt":"2007-12-28T11:53:41","guid":{"rendered":"http:\/\/blogs.adobe.com\/jnackdev\/2007\/12\/adobe-ate-me-baby.html"},"modified":"2007-12-28T11:53:41","modified_gmt":"2007-12-28T11:53:41","slug":"adobe_ate_me_baby","status":"publish","type":"post","link":"https:\/\/jnack.com\/blog\/2007\/12\/28\/adobe_ate_me_baby\/","title":{"rendered":"Adobe ate me baby!!"},"content":{"rendered":"<p><em>Ding ding ding!<\/em>&#160; We have a winner.<\/p>\n<p>Every year around this time, the online community latches onto some story (<a href=\"http:\/\/blogs.adobe.com\/jnack\/2006\/12\/the_other_cs3_icons.html\">CS3 icons<\/a> last year; &#8220;<a href=\"http:\/\/www.theregister.co.uk\/2002\/12\/30\/microsoft_plots_macromedia_coup_against\/\">Microsoft to buy Macromedia<\/a>&#8221; before that; etc.) and goes nuts with speculation.&#160; The specualtion is all the more thrilling given that the affected companies are only lightly staffed right now, making it hard to provide a meaningful response. <\/p>\n<p>This year it&#8217;s &#8220;<a href=\"http:\/\/uneasysilence.com\/archive\/2007\/12\/12789\/\">Lies, Lies, and Adobe Spies<\/a>&#8220;&#8211;a story noting that some Adobe apps contact a Web address associated with Web analytics company <a href=\"http:\/\/www.omniture.com\/\">Omniture<\/a>.&#160; The story is getting echoed &amp; amplified on <a href=\"http:\/\/valleywag.com\/338011\/wear-tinfoil-hats-when-using-adobe-products\">Valleywag<\/a> (&#8220;You&#8217;re not the only one watching what you do in Adobe Creative Suite 3&#8230; Adobe is watching you, too&#8221;), <a href=\"http:\/\/www.centernetworks.com\/adobe-omniture-spying\">CenterNetworks<\/a> (&#8220;I am not suggesting that Adobe is doing anything wrong&#8230;&#8221; but then &#8220;<em>Shame on Adobe, shame<\/em>&#8220;), <a href=\"http:\/\/daringfireball.net\/linked\/2007\/december#thu-27-adobe\">Daring Fireball<\/a> (&#8220;<u>Assuming this is true<\/u>, it\u2019s a <u>disgrace<\/u>, <u><em>whatever the actual reason<\/em><\/u> for the connections&#8221; [emphasis added]), and I&#8217;m sure elsewhere. <\/p>\n<p>Whoa, Nellie. <\/p>\n<p>As I say, now is the perfect time for people to throw around whatever wild assertions they&#8217;d like, given that so many people are out of the office and can&#8217;t respond.&#160; Even so, I&#8217;ve been able to find out a few things.&#160; According to Doug Miller from the Adobe.com team, &#8220;Omniture is Adobe&#8217;s web analytic vendor for Adobe.com. There are only 3 places we track things via Omniture anywhere in or around our products.&#8221;: <\/p>\n<ul>\n<li>The welcome screens (<a href=\"http:\/\/www.jnack.com\/adobe\/misc\/fw_welcome.jpg\">these things<\/a>) in some Adobe apps include  a Flash SWF file that loads current news, special offers, etc.&#160; These requests hit Adobe.com servers and are logged, like regular browser-based traffic, by Omniture.<\/li>\n<li>Adobe Bridge embeds both the Opera browser and the Flash Player, both of which can be used to load Adobe-hosted content.&#160; These requests are also logged.<\/li>\n<li>Adobe apps can call various online resources  (online help, user forums, etc.), and those requests are logged. [Update: To clarify, those contacts are made only if the user requests them&#8211;e.g. by choosing Help-&gt;Adobe Exchange.]<\/li>\n<\/ul>\n<p>This, as far as I&#8217;ve been able to discover, is the extent of the nefarious &#8220;spying.&#8221;&#160; If I learn anything else when more people get back on email, I&#8217;ll update this post.<\/p>\n<p>Now, let&#8217;s get down to brass tacks:<\/p>\n<ul>\n<li>There are <u><em>plenty<\/em><\/u> of reasons, from <a href=\"http:\/\/en.wikipedia.org\/wiki\/Phishing\">phishing<\/a> to <a href=\"http:\/\/gigaom.com\/2007\/11\/06\/facebook-beacon-privacy-issues\/\">Facebook<\/a> to the <a href=\"http:\/\/en.wikipedia.org\/wiki\/NSA_warrantless_surveillance_controversy\">NSA<\/a>, to be concerned about &amp; to debate security &amp; privacy.&#160; But <u>when people cry wolf<\/u>, making no apparent effort to find out the truth (yeah, let&#8217;s <em>assume<\/em> it&#8217;s a <em>disgrace&#8211;<\/em>and please don&#8217;t ask anyone at Adobe), they actually <u>make it harder to pay attention to the significant issues at hand<\/u>.<\/li>\n<li>I&#8217;m a huge advocate of <a href=\"http:\/\/blogs.adobe.com\/jnack\/2007\/09\/feedback_please_1.html\">improving the desktop experience<\/a> through <a href=\"http:\/\/blogs.adobe.com\/jnack\/2007\/09\/feedback_please.html\">online connectivity<\/a>.&#160; There are lots of details to get right here as we work to find the right balance between privacy &amp; connectedness.&#160; Let&#8217;s absolutely have those conversations&#8211;but let&#8217;s not drown them out with a bunch of shrill, irresponsible FUD.  (<i>That<\/i> would be a disgrace.)<\/li>\n<li><u>Adobe could and should do a better job taking security concerns into account<\/u>.&#160; Including Apple&#8217;s Bonjour technology in CS3 apps was meant to make it easier for users to connect to their servers, but the company&#8217;s (unintentional) lack of communication caused people to <a href=\"http:\/\/blogs.adobe.com\/jnack\/2007\/01\/cs3_doesnt_inst.html\">suspect the worst<\/a> (over the holiday break, naturally).&#160; It&#8217;s because we know what these technologies are doing that we may not remember to see them as others might, and to explain what&#8217;s going on (and what&#8217;s not).&#160; As I say, as the line further blurs between the desktop &amp; online experiences, Adobe &amp; all companies will need to do a better job communicating &amp; giving users choices.<\/li>\n<\/ul>\n<p>And so, at last, I&#8217;m pleading for a little common sense, and for people to give Adobe the benefit of the doubt&#8211;or at least to check the facts before screaming &#8220;<a href=\"http:\/\/valleywag.com\/338011\/wear-tinfoil-hats-when-using-adobe-products\">Your Privacy Is An Illusion<\/a>!&#8221;<\/p>\n<p>[<b>Update<\/b>: Please see <a href=\"http:\/\/blogs.adobe.com\/jnack\/2007\/12\/whats_with_adob.html\">this update<\/a> as well.]<\/p>\n<p>Best,<br \/>\nJ.<\/p>\n<p><em>PS&#8211;Tracking user habits can be a good thing that benefits customers by helping software creators notice trends &amp; improve their tools.&#160; When Adobe has pursued this kind of thing, it&#8217;s always been <a href=\"http:\/\/blogs.adobe.com\/jnack\/2007\/02\/help_improve_dr.html\">on a strictly opt-in basis<\/a>.<br \/>\n<\/em><em>PPS&#8211;I&#8217;m just miffed that if people are going to besmirch a whole company, they don&#8217;t also bother to extend the common courtesy of a <a href=\"http:\/\/www.jnack.com\/adobe\/misc\/shantanu.jpg\">crude Photoshop job<\/a>. \ud83d\ude09 <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ding ding ding!&#160; We have a winner. Every year around this time, the online community latches onto some story (CS3 icons last year; &#8220;Microsoft to buy Macromedia&#8221; before that; etc.) and goes nuts with speculation.&#160; The specualtion is all the more thrilling given that the affected companies are only lightly staffed right now, making it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[46],"tags":[],"_links":{"self":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/12603"}],"collection":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/comments?post=12603"}],"version-history":[{"count":0,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/posts\/12603\/revisions"}],"wp:attachment":[{"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/media?parent=12603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/categories?post=12603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jnack.com\/blog\/wp-json\/wp\/v2\/tags?post=12603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}