Photoshop 13.0.4/13.1.2 updates fix "trial" problem

PM Jeff Tranberry writes,

Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue:

  • Trial screen displays when you open Photoshop CS6 – When you open a copy of Photoshop CS6 that you purchased, a notice displays that you can try this product for 30 days.

How to get the Update

  1. In Photoshop, choose Help > Updates.
  2. The Adobe Application Manager will launch. Select Adobe Photoshop CS6 and choose Update.

How to confirm that the Update worked

  1. In Photoshop, choose Help > About Photoshop (Win), or Photoshop > About Photoshop (Mac)
  2. For Mac perpetual customers, the version at the top should be Version: 13.0.4
  3. For Win/Mac Creative Cloud members, the version at the top should be Version: 13.1.2.

33 thoughts on “Photoshop 13.0.4/13.1.2 updates fix "trial" problem

  1. Unfortunately it apparently doesn’t fix the mistake of taking “View Print Size” out that happened in 13.0.3.
    This makes both 13.0.3 and 13.0.4 unusable.
    It was a true pain getting rid of 13.0.3 which was automatically updated to (English?) because I was dozing.

  2. And the update for Windows perpetual customers is where, exactly?
    [Windows doesn’t have this problem & thus doesn’t need the update. –J.]

  3. Didn’t fix it for me. I don’t own PhotoShop Extended. Just regular PhotoShop but ever time I launch PhotoShop it goes into PhotoShop Extended trial mode.

    1. Mark,
      After you install the update, you will need to activate once by selecting “License this Product” and entering your serial/sign-in. After that, you won’t see the trial dialog again.

  4. This just goes on to show how license managers are itself a problem and not a solution. I also never got any information on how to reactivate my CS2 (alledgedly sent to all CS2 customers) if I ever need to reactivate it.

  5. J,
    You might share this with tech support. Spent a half hour plus on chat with them this morning and they told me it was a permissions issue.

  6. I have the same problem as Marc Yankus.
    “I don’t own PhotoShop Extended. Just regular PhotoShop but ever time I launch PhotoShop it goes into PhotoShop Extended trial mode.”

  7. “Windows doesn’t have this problem & thus doesn’t need the update. –J.”
    What about all the bug fixes and there are plenty that we “real customers” need.
    [If you can be more specific, I can look into it. –J.]

    1. Never mind!
      After trying a friends mac with the 13.04 update
      i found more darn bugs in that than windows 13.01.
      Hope your next updates aren’t so bug ridden!

        1. Have you clicked on “License this Product” in the trial screen and entered your serial #/Sign-in with your Adobe ID to activate after the update? You need to do this once after installing the update, and then the activation should stick.
          This worked for me – problem solved !

  8. “Windows doesn’t have this problem & thus doesn’t need the update. –J.”
    Not true – I have the trial screen licensing issue as a Windows perpetual cutomer. From the forum posts, I’m not the only one.

  9. Hmmm… so I’ve got a somewhat related question concerning upgrade licensing: will Photoshop CS 6.5 be considered the same “version” as Photoshop CS 6 and thus offer the upgrade price for owners of Photoshop CS5 looking to move to Photoshop CS6.5?
    The chat agent I communicated with on Adobe’s site this morning was unable to provide me with an answer…. I’m considering a platform switch from Mac to Windows, and if CS6.5 won’t allow upgrade price from CS5 I’ll need to make my decision before CS6.5 releases.

      1. Thanks for the response, Jeffrey; I am aware that there is no Photoshop CS6.5… but, see, if we are not given upgrade pricing from CS5 to the next release (which I call 6.5, due this year sometime) I will need to know that prior to release, right? If that is the case and I don’t find that out until after release, it will be too late to upgrade since Adobe only offers upgrade pricing for the previous version.
        I suspect that upgrade pricing will still be available for minor releases, but I’d like to know for sure.

      2. My understanding of Adobe’s release cycle for Photoshop is based on this article: http://prodesigntools.com/adobe-creative-suite-release-schedule-cs6.html.
        According to that, we can expect a minor release of Photoshop this year, not a milestone release. So the minor release this year would still be the same milestone number (6), so would the previous milestone (5) qualify for upgrade price, or does it only go back one release, regardless whether it’s a minor or milestone release?

    1. Hi Dave,
      Have you clicked on “License this Product” in the trial screen and entered your serial #/Sign-in with your Adobe ID to activate after the update? You need to do this once after installing the update, and then the activation should stick.

  10. I’ve suffered this for the past few weeks on Win7 64bit/Creative Cloud member. Trial screen on CS6 apps, entering my Adobe ID only prompted a serial request.
    Adobe Application Manager assured me everything was up-to-date, however Photoshop was still 13.1
    I found this Adobe forum post ( http://forums.adobe.com/thread/1136834 ) suggesting installing another app, so I installed Acrobat XI.
    This prompted AAM to update itself first, then installed Acrobat, then updated Photoshop to 13.1.2. And now no more trial screens.
    Perhaps the out-of-date AAM was the issue.

  11. I’m testing out the Cloud Trial of Photoshop CS6 extended for windows. Is the 13.1 update available for the trial version? I wanted to access the new feature “copy layer to css”.
    p.s. – I have the 64 bit and the standard installed, but I have NOT experienced the 64 bit problems people have described.

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