Once you skip past the hand-wringing & platitudes, Alan Siegel and Irene Etzkorn have some interesting things to say:
Complexity is the coward’s way out. But there is nothing simple about simplicity, and achieving it requires following three major principles: empathizing (by perceiving others’ needs and expectations), distilling (by reducing to its essence the substance of one’s offer) and clarifying (by making the offering easier to understand or use).
It’s interesting to hear that Trader Joe’s curates their selection, offering 1/10th the product diversity of other supermarkets (though that still means 4,000 different items for sale) and produces twice the revenue per square foot as Whole Paycheck. Such an approach has worked wonders for Paper in beating back the paradox of choice. [Via Dave Howe]