8 thoughts on “Got Adobe photo deal questions? Scott's got answers.

  1. So a bloke who doesn’t work for Adobe knows more about this deal than Adobe’s Customer Service – that’s reassuring.
    [It was a temporary snafu (agents in some areas didn’t get the message until later in the day), but a snafu nonetheless. –J.]
    What happens to my Lightroom adjustments and collection sets when I stop paying? What about layered PSD’s created using CC only features? Will I still have access to them?
    [You’d need LR to open an LR library, but you can write a rendered copy of the adjustments into the files themselves (provided you’re converting to DNG). PSDs always contain a rendered copy of artwork so that it can be opened in older versions/other apps. –J.]

  2. Adobe will struggle to explain this as long as the $19.99 is also hanging over people’s heads. Just remove the time limits and post a simple clear $9.99 price. Sure, people will still fear you’ll really hike the price once you’ve got a firm grip on their genitals, but leaving this $19.99 on the table confuses your message and says you want to squeeze tightly.
    [I’m not sure I follow you: The $19.99 offer remains the ongoing monthly price for each app on its own; the $9.99 price is a temporary steal. –J.]

      1. @John,
        Note Adobe has now extended this offer for everyone until the end of the year:
        “This offer is available to anyone until December 31, 2013. There are no previous product ownership requirements.”

  3. A brilliant set of FAQ by Scott Kelby. I just had to laugh. I’m sticking with the full CC deal though, which I continue to think is very good value for money.

  4. More snark and condescension from Scott. Kind of sad. I would say that Scott has handled the whole CC thing almost as badly as Adobe.
    Kind of funny how many times he mentions that Adobe Customer Service doesn’t even understand the plans. This is pretty typical for companies that go to these mobile-phone-service-like plans. The plans change so often, are so complex, and so mixed with confusing marketing-speak that even the company’s own employees can’t keep up with it. Again, this is part of what makes some of us sad to see in Adobe.
    At least the 9.99 is a fairly reasonable price finally. Hopefully Adobe will put decent effort into patches and upgrades so that it remains reasonable.
    As for some people “who will never be satisfied no matter what Adobe does”, this is just normal behavior in the business world when a company loses its customers trust. It takes a long, long time to get it back again. Demonizing, patronizing, and insulting those people won’t help. Being fair, communicating clearly, and treating people as customers or clients instead of consumers will.
    [I absolutely agree with the last bit. Knowing Scott as I have for ages, I took his FAQ to be cheeky and in good humor, not snarky. I’d never have recommended it otherwise. –J.]

  5. I really like Adobe’s apps, but my last experiences with customer service and the experiences of the purchasing department at my firm have been dreadful. So bad that I am considering moving my firm away from Adobe products altogether. The subscription plan is a good value, but I fear future problems when one needs to update a credit card, resolve a billing issue, or something problem that might preclude access to the CC applications. The subscription model will require more intervention between Adobe and their customers.
    I recall a posting a year or so on this blog indicating that Adobe was planning to overhaul customer service. Judging from my experience and others I have spoken with customer service is still a real problem. What ever happened to their initiative to improve customer service?

  6. Finally I signed up but STILL waiting to hear what adobe are going to do about being able to access our images on our computer when we choose to no longer subscribe … You keep saying adobe are working on it … Well?

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